At Singulate Psychiatry, we are committed to protecting your privacy and ensuring that your personal and health information is handled in a secure and confidential manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information
Singulate Psychiatry collects personal information necessary to provide you with high-quality psychiatric care and to comply with legal requirements. The types of personal information we collect include:

• Personal Details: Your name, date of birth, address, contact information, and other identifying details.

• Health Information: Medical history, current medications, treatment records, and any other information relevant to your diagnosis and treatment.

• Payment Information: Details required for processing payments, such as Medicare information, private health insurance details, and billing information.

• Telehealth Data: Information relating to your use of our telehealth services, including session logs, technical data, and communications during consultations.

• Subscription Information: If you choose to subscribe to newsletters or updates through our website, we may collect your name and email address for the purpose of providing you with relevant communications about our services, updates, or news.

We collect this information directly from you when you register, subscribe, during consultations, or through other communication with us. In some cases, we may collect information from other healthcare providers or services involved in your care, with your consent or as required by law.

2. Use of Your Information
The personal and health information you provide is used to:

• Deliver Psychiatric Services: To diagnose, treat, and manage your mental health.

• Coordinate Care: Communicate with other healthcare providers involved in your care, such as your GP or other specialists.

• Communicate with You: Send appointment reminders, treatment plans, newsletters, updates, and other relevant information.

• Billing and Claims: Process payments and claims through Medicare, private health insurers, or other payment providers. We use Tyro for processing payments, Medicare claims, and accessing ECLIPSE to verify rebate eligibility. This may involve sharing limited personal information with Tyro solely for these purposes, in accordance with Australian privacy standards.

• Improve Our Services: Enhance the quality and security of our telehealth services, ensuring compliance with privacy and security standards.

Your subscription information, such as your name and email address, will be used solely to send newsletters, updates, or other communications you have opted to receive. You can unsubscribe from these communications at any time by following the unsubscribe link in the email or by contacting us directly.

Your information will not be used for any other purpose without your explicit consent unless required or permitted by law.

3. Telehealth Services
Singulate Psychiatry operates exclusively via telehealth. Our telehealth services are provided through secure, encrypted video conferencing platforms compliant with healthcare privacy and security standards. We do not record telehealth consultations. All video, audio, and text data during consultations are treated with strict confidentiality, similar to in-person medical records.

4. Disclosure of Your Information
We may share your personal and health information when necessary to provide high-quality care or as required by law. This may include sharing information with:

• Healthcare Providers: Other professionals involved in your care, such as your GP, specialists, or allied health practitioners, with your consent.

• Third-Party Service Providers: We may use third-party service providers to assist with practice management, payment processing, telehealth delivery, data storage, email communications, and other functions. These providers are required to comply with privacy and confidentiality standards in line with Australian law.

• Payment Processors: Medicare and private health insurers for the purpose of processing claims.

• Legal and Regulatory Bodies: If required by law, we may disclose your information to regulatory authorities, courts, or law enforcement agencies.

We do not share your personal information with third parties for marketing purposes. All third-party providers we engage are bound by confidentiality agreements and are required to handle your data in accordance with the Privacy Act 1988.

5. Security of Your Information
We take the security of your personal and health information seriously. Your information is stored in secure digital systems, including encrypted databases and practice management software like Cliniko, which complies with Australian data security requirements. We implement measures such as encryption, access control, and regular audits to ensure the safety of your information.

Only authorised personnel have access to your personal information. We continually review and update our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your data.

If we no longer need your personal information for any purpose, and we are not required to retain it by law, we will securely destroy or de-identify your information.

6. Access to and Correction of Your Information
You have the right to access and correct the personal information we hold about you. To request access or correction of your records, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and provide access unless there are legal reasons to refuse it.

If your information is inaccurate, outdated, incomplete, or misleading, you may request that it be corrected, and we will take reasonable steps to update it.

7. Complaints and Concerns
If you believe that your privacy has been compromised or that we have breached our privacy obligations, you may make a complaint directly to us. We take privacy concerns seriously and will respond to your complaint as quickly as possible.

To lodge a complaint or request further information, please contact us at:

• Email: admin@singulatepsychiatry.com

• Phone: 0438 257 935

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. External Websites
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or regulatory requirements. Any updates will be posted on our website, and the latest version will always be available for your review. We encourage you to check our website regularly to stay informed of any changes.

10. Applicable Law
This Privacy Policy and our operations are governed by the laws of Victoria, Australia. By using our services, you agree to submit to the jurisdiction of the courts of Victoria, Australia.